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Thursday, November 02, 2006

What's New at Support Intelligence?

We've been busy as bees here at SI the last month despite the endless sunshine here in SF tempting us to go ride mountan bikes instead. So what's new you ask?

New REACT Features

First of all, we've released a new rev of the REACT anti-abuse tool with new knobs and dials. The new version includes a column for data source letting users see exactly where individual abuse reports are coming from. You'll now be able to see your favorite black lists called out in addition to the type of abuse listed. A lot of our users asked for this so here it is. You'll also see data labeled SI which comes from our own spam traps and honey pots. Very cool.

For the large networks, we've also instituted pagination for networks with longer abuse reports. And as always the Download CSV button will give you a full view of your abuse report.

If you haven't checked out the demo - log on in -

email: demo
passwd: demo

We think it's pretty cool.

Upcoming REACT Features

So what's coming next? As always we follow our users feedback - Real time alerts, a trouble ticketing system interface so you can automatically open tickets, reverse DNS lookups, volume data on spam senders, more data sources and a handful of other goodies to help you track down and stomp out abuse.

We'll have at least two more releases before the end of the year, so hang onto your hats.

Digest of Abuse

In addition to working on REACT, we're also launching a new list tracking the overall state of internet abuse called the DOA List. Maybe it really stands for Dead on Arrival, maybe not - we're not saying. Either way, the weekly list will contain abuse reports on the top networks broken out by ASN and geography. Should be fun and a bit surprising. Check it out on the Digest of Abuse Page.


Rick Wesson at APWG

Rick will be speaking on a pannel at the upcoming Anti-Phishing Working Group meeting in Orlando Florida on the 15th of November. Sharing the pannel with him will be Randy Vaughn of Baylor University and David Dagon of Georgia Tech. The subject? Botnet infection rates.

Adam and Rick at ISPCon

Both of us will be down in Santa Clara next week at ISPCon meeting folks and talking about what's going on on their networks. It'll be a good time and informative as always.


As always, feel free to contact us with ideas, feature requests, and questions....

-Adam

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